Important Notice — We Are a Concierge Service, Not a Medical Provider
BloomJourney (also referred to as “Fertility Journeys”, “we”, “us”, or “our”) is a travel and logistics concierge service. We help international couples plan and coordinate their travel to India for fertility treatments. We are not a medical provider, medical facilitator, healthcare intermediary, or fertility clinic. We do not offer medical advice, diagnose conditions, recommend treatments, or act as an agent for any clinic or hospital.
All medical decisions, treatment choices, and clinical care are exclusively between you and the licensed medical professionals and clinics you choose to engage with. Our role is limited to travel coordination, accommodation assistance, visa guidance, and logistical support.
1. Who We Are
BloomJourney is a travel concierge service operating online. Our website is curophy.com (the “Site”). For questions about this Privacy Policy, contact us at: [INSERT YOUR EMAIL ADDRESS]
2. What Information We Collect
Information You Give Us Directly
When you fill out a contact or consultation form on our Site, we may collect:
- Your name
- Email address
- Phone number (if provided)
- Country of residence
- General information about your travel enquiry
We do not ask for, collect, or store medical records, health history, diagnoses, or any sensitive medical information through our website. Any medical information you voluntarily share in a free-text message is used solely to understand your travel and logistics needs — it is never shared with third parties without your explicit consent.
Information Collected Automatically
Like most websites, we may automatically collect basic technical information when you visit our Site, including:
- IP address (anonymised where possible)
- Browser type and version
- Pages visited and time spent
- Referring website
- Device type
This information is used only to improve our website and understand general visitor behaviour. It is not linked to your personal identity.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry or consultation request
- Provide travel coordination and logistical support services
- Send you relevant information you have requested
- Improve our website and services
- Comply with applicable legal obligations
We will never use your information to:
- Sell it to third parties
- Share it with fertility clinics or hospitals without your explicit consent
- Send unsolicited marketing communications without your opt-in
4. Legal Basis for Processing (GDPR)
If you are based in the European Union or United Kingdom, our legal basis for collecting and using your personal information is:
- Contractual necessity — to respond to your enquiry and provide the concierge services you requested
- Legitimate interests — to operate and improve our website
- Consent — for any marketing communications, which you can withdraw at any time
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- With your explicit consent — for example, if you ask us to make an enquiry with a specific clinic on your behalf
- Service providers — such as email and form processing tools that help us operate our website, bound by confidentiality agreements
- Legal requirements — if required to do so by law or in response to valid legal process
We do not have commercial or referral relationships with any fertility clinic or hospital. Our concierge support is independent and impartial.
6. WhatsApp Communication
Our Site includes a WhatsApp contact button. If you choose to contact us via WhatsApp, your communication is subject to WhatsApp’s own Privacy Policy (Meta Platforms, Inc.). We use WhatsApp solely for direct communication with enquiring clients. Conversations are kept confidential and are not shared with any third party without your consent.
7. Cookies
Our Site uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies — necessary for the website to function
- Analytics cookies — to understand how visitors use our Site (e.g. Google Analytics, if enabled)
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of our Site.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months unless you request earlier deletion.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (“right to be forgotten”)
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at [INSERT YOUR EMAIL ADDRESS]. We will respond within 30 days.
10. Children’s Privacy
Our services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us immediately and we will delete it.
11. Third-Party Links
Our Site may contain links to third-party websites (for example, clinic websites or travel resources). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
12. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
BloomJourney — Fertility Journeys Concierge
Email: [INSERT YOUR EMAIL ADDRESS]
WhatsApp: [INSERT YOUR WHATSAPP NUMBER]
This Privacy Policy is provided as a general template and does not constitute legal advice. We recommend having this reviewed by a qualified legal professional familiar with the data protection laws applicable to your business location and the countries you serve.